Privacy & Cookie Policy

Privacy Policy
What we collect and why
When you shop with Cottage in the Hills, there are different ways we gather information about you:
   •   When you register with us, we ask for information such as your name, e-mail address, delivery address, contact details and, if you place an order, your credit card details which are encrypted so that they cannot be seen. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.
   •   Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.

   •   We keep a record of your purchases with us; this means we can send you the most relevant offers. It also means we can deal quickly with any problems you may experience with your order.
   •   We keep a record of any e-mail correspondence you send us. This helps us keep track of any problems or concerns you've had with our products or services.
   •   We do not disclose details of our customers to any third party.

Cookies
In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Our website cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998 .
We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.
You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.

Cottage in the Hills and Ochre and Ocre are both part of Ochre and Ocre Ltd. For this reason we may sometimes share your information across both brands.

And finally
   •   If you do not wish to receive any further email messages from us (and we quite understand if you don't, but remember that if you unsubscribe we will not be able to send you sale details before anyone else) please email customerservice@cottageinthehills.com.
   •   If you do not wish to be contacted by Cottage in the Hills at all please email customerservice@cottageinthehills.com



Ambleside, Castlemorton, Nr. Malvern, Worcestershire, WR13 6DA
(+44) 1684 833146